We are committed to taking every order after the sale seriously and want to meet and exceed every customer’s expectations. If for any reason you are not completely satisfied with your purchase experience within 14 days, we will be happy to help you with a replacement or refund.
Purchased but not yet shipped (cancelled).
We will refund the full amount of your order to your account within 3-7 days of receiving your refund request.
Product delivery.
Your order may be returned without reason within 15 days of receipt and you may request a return and refund service at your expense for return shipping costs.
Returning a product within 15 days of receipt, you can contact our after sales service team via email to request a return and refund service if the product has a manufacturing defect or has been damaged in transit.
Used products.
We do not offer a return service for used articles, except in extreme cases of breakage/failure.
*Please note: Only genuine purchases from Official Website will be accepted on this site. This means that if you have obtained a product from another sale such as Amazon, Aliexpress or Ebay. You should request a return from them and not Official Website.
Return instructions.
When requesting a return, please provide valid proof of purchase, such as an order number, receipt, invoice, etc.
Returned products should be in good condition and packed in the same original packaging with all accessories, manuals and freebies. And that all labels and logos on the returned item show no signs of tampering or alteration.
Returns or cash on delivery without the seller’s consent will be refused.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
The return policy only applies to items purchased directly from the Official Website.
Contact us : info@mesusebike.uk